38 Rue de Valcourt, Gatineau, QC J8T 8G8
At our store, ensuring the quality of our products is a top priority. We understand the importance of providing our customers with reliable and high-quality tech products. Here’s how we ensure the quality of the products we offer:
Trusted Suppliers: We establish strong relationships with reputable suppliers and authorized distributors who have a proven track record of delivering genuine and reliable products. We carefully select our suppliers based on their reputation, industry experience, and commitment to quality.
Product Sourcing: We source our products directly from trusted manufacturers and authorized channels. This enables us to obtain genuine products that meet industry standards and are backed by the manufacturer’s warranty.
Quality Control: Our dedicated team of experts conducts thorough quality control checks on incoming inventory. They inspect products to ensure they meet our stringent quality standards and are free from defects or damage.
Customer Feedback: We value the feedback and experiences of our customers. If any issues or concerns arise regarding the quality of a product, we take them seriously and work swiftly to address and resolve the matter.
Warranty Coverage: Many of the products we carry come with manufacturer warranties, which provide an additional layer of assurance. These warranties ensure that if any defects or issues arise within a specified period, customers can seek assistance directly from the manufacturer.
We strive to maintain a reputation for delivering high-quality products and excellent customer service. By implementing these quality control measures, we aim to exceed our customers’ expectations and provide them with reliable, durable, and top-notch tech products.
We understand that the question of whether our products are brand new or refurbished is an important one.
The majority of our products are indeed brand new. In fact, we take pride in being able to offer our customers an extensive selection of brand new tech products.
Our strong relationships with suppliers have allowed us to have first pick over the products we carry, including the quantity we want.
This advantage has enabled us to acquire brand new items, often due to overstock situations. So rest assured, when you shop with us, you can expect to find a wide range of brand new products at exceptional prices
A: We operate by selling overstock products obtained from various retailers. This unique business model allows us to offer incredibly competitive prices to our customers. While our prices may seem too good to be true, it’s important to note that we do not have direct control over the actual price of the products. Instead, our focus is on helping major retailers clear out their excess inventory quickly, enabling them to restock their shelves promptly. By facilitating this process, we can offer our customers the opportunity to purchase high-quality items at significantly reduced prices.
It’s worth mentioning that our profit margins on individual items are quite minimal. Instead, our business model relies on the volume of items we sell and how efficiently we can move them to consumers. This approach ensures that we can provide our customers with the lowest possible prices while still maintaining a sustainable business. We take pride in our ability to deliver exceptional value to our customers by offering quality products at unbeatable prices.
TekCheap wants to ensure that our customers receive the best possible warranty coverage for the products they purchase. To achieve this, we rely on the manufacturer’s warranty provided with each product. Most of the items we carry come with a manufacturer warranty, which varies depending on the brand and specific product.
The manufacturer’s warranty is designed to cover any defects or issues that may arise with the product within a specified period of time. This warranty provides you with peace of mind, knowing that you can directly contact the manufacturer for assistance or repairs if necessary. They have the expertise and resources to handle any warranty-related matters efficiently.
While we do not offer a direct warranty for products, we are here to guide and support you throughout the warranty process. If you encounter any difficulties or have questions regarding the manufacturer warranty, our knowledgeable staff will gladly assist you in understanding the steps to take and the options available.
By relying on the manufacturer’s warranty, we ensure that our customers receive comprehensive coverage directly from the brand, backed by their expertise and commitment to customer satisfaction. It’s our goal to provide you with quality products and assist you in navigating any warranty-related issues effectively.
While we do not offer trade-in or recycling services for old electronics directly, we strongly encourage our customers to prioritize responsible disposal and recycling of their old electronics. It is essential to take steps to prevent contributing to pollution and to protect the environment.
There are several reputable recycling programs and facilities available that specialize in properly handling and recycling electronic waste. We recommend researching local recycling centers or contacting relevant authorities to identify the best options for recycling your old electronics in your area. Many electronic manufacturers also have their own recycling programs or partnerships, making it easier for consumers to properly dispose of their devices.
By recycling your old electronics, you not only contribute to environmental sustainability but also support the recovery of valuable resources contained within these devices. Additionally, some recycling programs ensure that hazardous materials present in electronics are safely managed, minimizing potential harm to human health and the environment.
We appreciate your commitment to responsible disposal and encourage you to explore the available recycling options in your community. Together, we can make a positive impact by ensuring the proper recycling of electronic waste.
We understand that sometimes circumstances change, and you may have a need to return or exchange a product. Here’s our policy regarding returns and exchanges:
If you change your mind about a product, we offer a return or exchange option within a specified timeframe. To be eligible for a return or exchange, the following conditions apply:
Timeframe: Returns or exchanges must be initiated within 30 days after receiving the product. Contact our customer service for the most up-to-date information.
Condition: The product must be in its original condition and unused, with all original packaging, accessories, and documentation intact. Please ensure that the product is returned in the same condition as when you received it to qualify for a return or exchange.
Proof of Purchase: You will need to provide proof of purchase, such as an order confirmation or receipt, to initiate a return or exchange.
It’s important to note that some items may be non-returnable or subject to specific return restrictions due to hygiene, safety, or licensing reasons.
We strive to make the return or exchange process as convenient as possible for our customers. Once your return or exchange request is approved, we will provide you with instructions on how to proceed.
For more information, please check out our Return Policy page.
TekCheap strives to provide transparency about our order processing timeline. Due to the unique nature of our business and the products we sell, we have specific measures in place to ensure the security of transactions and maintain efficient inventory management. Here’s an overview of the order processing timeline:
Payment Clearance: After placing an order, the payment process begins. It typically takes between 3-5 business days for the payment to clear. This period allows for verification and security measures to protect both our customers and our business.
Warehouse Processing: Once payment has cleared, our dedicated team starts preparing your order for processing in the warehouse. This step involves carefully selecting the items, conducting quality checks, and packaging them securely. The warehouse processing stage generally takes 3-5 business days to ensure accuracy and attention to detail.
Shipping and Delivery: Once your order has been processed in the warehouse, it is handed over to our trusted shipping partners. The shipping time varies depending on your location, but typically, you can expect to receive your order within 3-5 business days from the date of shipment.
Taking these factors into consideration, the entire process from payment clearance to delivery to your door usually takes between 12-15 business days. We understand that prompt delivery is important, and we strive to complete each step as efficiently as possible while ensuring the security and accuracy of your order.
We also offer Express Shipping for the price of $89.99 with an estimation to receive your order between 8-10 business days.
We only ship to Canada.
Please note that this timeline is an estimation, and there may be occasional factors beyond our control that could impact the delivery timeframe. However, rest assured that we are committed to providing you with a smooth and reliable order fulfillment process.
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