Most products sold by TekCheap can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.
To process a return or exchange, you will need to prove the following:
The original receipt (invoice) from your purchase.
The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.
Original packaging and all items originally included by the manufacturer or by TekCheap (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.
Refunds can take up to 15 days after product has been received by TekCheap.
Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the TekCheap Return and Exchange Policies apply.
A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by TekCheap.
Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened.
If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:
Electric bikes must be returned in their original packaging.
There are no restocking fees when returning unopened items, or when returning most items that have been opened. However, a restocking fee of 15% of the purchase price will apply to the following items only if the original packaging is opened:
Electric bikes must be returned with their original packaging. A restocking fee of 15% of the purchase price will only be applied if the original packaging is not included with the return.
Items eligible for return or exchange only if unopened
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