General Return Policy
Most products sold by TekCheap can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.
To process a return or exchange, you will need to prove the following:
- The original receipt (invoice) from your purchase.
- The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.
- Original packaging and all items originally included by the manufacturer or by TekCheap (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
- Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.
- Refunds can take up to 15 days after product has been received by TekCheap.
Bonus, Defective Items
Returning A Bonute Item
Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the TekCheap Return and Exchange Policies apply.
Returning A Defective Item
A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by TekCheap.
Product Condition Requirements
Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened.
If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:
- Cell phones, smartphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled. See more details in the “Disabling security settings on certain devices” section below.
- Electric bikes must be returned in their original packaging.
Gabriela L. –
bought 4 of these, shipping was long but they came and they are fantastic. no complaints on my end
Erika D. –
I like the camera and the app. I am not in love with the magnetic mount. I mounted it high enough so most people can’t reach it from the ground. The problem with that is you can’t really see peoples faces. The picture is sharp. It detects people, animals and vehicles accurately. The sound recording is good. The spotlight is bright. All around great product for an incredible price.
Masha P. –
camera is physically easy to setup. BUT; the app is very confusing and takes a lot of time and navigation to get the camera settings to meet your needs. IMO the app needs to be simplified. Other than that I am very satisfied with the camera and its ability to “scan” the front of our home…. great price even if the shipping took over 2 weeks
Alex R. –
Great camera for the price. Picture quality, night vision and sound quality is great and it’s awesome that it is completely wireless too. Would highly recommend
Adriano C. –
AMAZING DEAL GREAT PRODUCT!!!
Damian R. –
System does everything I wanted it to do out of the box. The setup can be a little tricky on modern devices, since it forces you to use a 2.5GHz access point. I hope they find a way to streamline that since not everyone is that techy.
Leon V. –
Huge upgrade from what I had as security cameras. Image quality at all light levels is remarkable. Easy to install and access once installed. This is a deal as I went to best buy and it sells for $250 so it’s crazy… shipping took about 12 business days but I contacted support and they were very responsive. great camera all around and great experience
Michael V. –
Love my Arlo Pro 4! Video is crystal clear, captures audio well, and the app is top notch. I also have an Arlo doorbell and it rocks. Price is insane, are you guys getting more arlo products?
Nick R. –
super bon
Frank E. –
Installing a single Pro4 camera doesn’t require the addition of a base station and was an attractive feature. If we add more, we’ll have to have one. The night vision is a good bit grainy, though clear enough to distinguish objects.
Overall, we are very pleased with the camera and it’s performance.
Hugo G. –
this is one amazing deal, seems they warn beforehand about the slow processing and shipping so even thought it took around 17 business days, well worth it. Camera works perfectly
Anthony D. –
Easy to set up and install, peace of mind, reliable. I like the ability to set up particular parameters. insane deal its so worth it $$ highly recommend white it lasts
Basil D. –
Easy install. Works perfectly for what I want. Worth every penny on this discount! boxeduptech is the real deal!
Rodrigo C. –
easy to setup with great coverage of property. $80 when it retails for $280 is crazy!! Product is flawless
Marcus A. –
I normally do not review purchases but I so thoroughly enjoy this camera I would like to spread the word. It does everything you would expect from a camera system and does it very well at a reasonable price. I have waited two years to buy a system and I am glad I waited. Please consider this camera if you are in the market.
Nicole F. –
I like the fact that they are wireless and easy to move around, they have great picture quality. Only downside is depending where they are used captured videos alot will eat up battery life quickly
Brandon K. –
Arlo is top notch! This deal is top notch! A+++++
Janice T. –
The camera quality and picture quality is great. With motion detection turned high and lots of activity to trigger the motion the battery life drops to 4 to 5 weeks, at best. Otherwise great camera. Amazing price this is a hell of a deal! 5/5
Bradley A. –
love this ! 10/10
Angelina R. –
Easy to set up and view. It Has great video and audio recordings. Lots of different options that are easily navigated on your phone for viewing. I’m going to buy some more!
Kyle F. –
$80 is a steal, product works great and its brand new not refurbished.
Umberto G. –
This is a great little camera but still not enough resolution to read a licence plate at 25 ft. Great deal for $80 it really is a top notch camera all around
Adnane L. –
Got it last week and install was easy. Works great so far will do an update later on
Sam T. –
long shipping but great customer service. product flawless, incredible deal
Robert S. –
5/5
Camilo E. –
Great security camera but the battery runs out fast
Brianna K. –
Love this product
Lea T. –
10/10
Amanda T. –
good good
Abdel D. –
tres bonne camera de securite 5/5
Victor K. –
Camera is great. Picture and video and sound quality is fantastic. Love that I don’t have to rely on batteries. Very very easy to set up.. I have a total of 8 arlo security cameras and this one is my favorite so far. I have had arlo security cameras for seven years now and have no complaints at all
Mirela V. –
the price is amazing but the app that connects this is total trash. 3/5
Fernanda B. –
Setup took a matter of minutes. Great clarity and features. Incredible price as well shipping took about 2 weeks
Catherine M. –
great buy