General Return Policy
Most products sold by TekCheap can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.
To process a return or exchange, you will need to prove the following:
- The original receipt (invoice) from your purchase.
- The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.
- Original packaging and all items originally included by the manufacturer or by TekCheap (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
- Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.
- Refunds can take up to 15 days after product has been received by TekCheap.
Bonus, Defective Items
Returning A Bonute Item
Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the TekCheap Return and Exchange Policies apply.
Returning A Defective Item
A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by TekCheap.
Product Condition Requirements
Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened.
If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:
- Cell phones, smartphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled. See more details in the “Disabling security settings on certain devices” section below.
- Electric bikes must be returned in their original packaging.
Sophie J. –
Kitchenaid mixers are by far the best mixers on the market!!! this is a great deal and would recommend
Mia C. –
My husband’s passion is baking bread and has been doing so for 5 years. I’ve been wanting to buy him Kitchenaid but they are very expensive. I saw this deal and jumped on it! Delivery was a little long but I emailed support and they were very responsive and professional. Item is brand new and works perfectly. Hubby is very happy!
Karen O. –
A++++++
Georgette N. –
super prix, 10/10
Vincent P. –
product is fantastic shipping was slow no other complaints would buy again
Nola C. –
I had an issue with my order but they were very responsive and managed to fix my issue. I just got the mixer and everything is good
Laurie K. –
Delivery took longer then expected but not going to complain. Item as described.
Michael O. –
very happy with purchase
Melinda H. –
I’ve had many mixers throughout the years from low end to high end and Kitchenaid Artisan is by far the best I’ve used. It’s worth paying full price for this mixer but since it was on sale, I had to buy it. Shipping was longer then expected but finally arrived.
Carmen O. –
YESSSSSSS
Mourad A. –
would’ve liked to have a different color but black looks better then i thought
Lisa D. –
meilleur produit sur le marche !!!!
Marise V. –
I’ve been making homemade pizza dough for about two years now. I’m pretty good at making it by hand. But it is very time consuming and can be inconsistent every time I make it. So I decided to buy this stand mixer, with all the research it is known to be the best mixers! I absolutely love this mixer!! I can’t believe I went this long without one! I now make pizza and bread dough like a professional, I’m really impressed and absolutely recommend this mixer! It is solidly made looks great in my kitchen.
Julian C. –
10/10
Kelly D. –
LOVE THIS PRODUCT!!
Ornela B. –
Finally got it! A must have item in every kitchen
Juliette P. –
bought this 2 weeks ago. arrived today. works perfect thank you
Veronique L. –
I love to cook, baking is my favorite. Pies, cakes, cookies, bread…..now home made ice cream I love to make it all. It would not be any fun without my kitchen aid.
Daniel F. –
GREAT BUY
Josee M. –
My old mixer died and I had to buy a new one. This is a great deal on the KitchenAid which came highly recommended by my neighbor who makes the best sopaipilla cheesecake ever and gives the credit to her KitchenAid. She was right, it’s a game changer!
Beatrice J. –
wow been looking to purchase this for a year and I kept waiting for a good deal. This was the best deal I stumbled on so far so I decided to purchase it. Very happy with this machine!