General Return Policy
Most products sold by TekCheap can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.
To process a return or exchange, you will need to prove the following:
- The original receipt (invoice) from your purchase.
- The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.
- Original packaging and all items originally included by the manufacturer or by TekCheap (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
- Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.
- Refunds can take up to 15 days after product has been received by TekCheap.
Bonus, Defective Items
Returning A Bonute Item
Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the TekCheap Return and Exchange Policies apply.
Returning A Defective Item
A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by TekCheap.
Product Condition Requirements
Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened.
If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:
- Cell phones, smartphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled. See more details in the “Disabling security settings on certain devices” section below.
- Electric bikes must be returned in their original packaging.
Faha N. –
I bought this almost 3 weeks ago and it finally arrived today! Apart from longer shipping, this is the best deal I have came across for the best blender on market and believe me, I have owned a couple in the past couple of years. I am beyond impressed at the quality of the vitamix explorian and it really is miles apart from the rest of the blenders I used in recent years! I am very happy with this purchase!!!
Craig N. –
FINALLY ARRIVED! The price was too good to pass up and I spoke with customer service before ordering to make sure it’s not a refurbished or used product. I was reassured so I decided to purchase. Shipping took a little longer then expected but it ARRIVED! I am very excited to see what this thing can do!
Diana V. –
I’ve wanted a vitamix for many years after seeing them online and what they’re capable of. Stumbled on this deal and had to take advantage of it. Came in today and exactly as advertised. Thank you!
Boris C. –
Vitamix never disappoints. I highly recommend this blender. It blends quick and blends completely.
Tasha P. –
This is the best deal I have stumbled on! The vitamix truly makes the best smoothies by FAR! I LOVE IT!!!
Fiona S. –
I have been wanting to buy a Vitamix for a long time but the price has always turned me off. Stumbled on this deal and I just had to buy it. I finally received it and I am really happy, the best blender on the market!
Violette T. –
wish you guys had more color options but fantastic deal and great customer service as well
Clarence K. –
I am really happy with this purchase. Phenomenal results you get with the vitamix and its so versatile for cooking
Kumar M. –
This blender is always sold out at our local Canadian Tire. The discount on this website is amazing! Happy with my purchase
Neal A. –
I have always enjoyed Vitamix blenders. They are so versatile. I had an older one but at this price, I really could not resist. Shipping was longer then expected. Other than that, I am very glad it’s here.
Julian C. –
this is the 2nd item I buy from tekcheap and they never disappoint. this is a steal and as long as you don’t mind to wait a little longer to receive your items this is the place to shop
Mouna B. –
Love this little beast. It will literally grind down anything you put in it. I had been dreaming of getting one for years and finally did it! No regrets!
Gianna R. –
WOW DEAL! Finally got it and it works perfectly!
Veronica L. –
By far the best blender I ever had
Chantel P. –
I was having issues with my payment and contacted support to figure out what was going on. Very efficient and fast to answer. Placed the order and shipping was longer then what I am used to (Amazon Prime) but it arrived. Note that the warranty is with Vitamix directly and not with Tekcheap.com so keep that in mind. This is a sturdy powerful blender so unless you are trying to blend rocks, you won’t have a problem with it.
HAPPY SHOPPING
Luan T. –
I wish they had other colors but this I got it at an amazing price. Vitamix blenders truly are a category of their own
Benoit B. –
I highly recommend this blender is Amazing. It blends quick and blends completely.
Ioana B. –
Finally got it and WE LOVE VITAMIX! Great deal!! 10/10
Peter N. –
Super nice
Zenya A. –
I absolutely love this product! Our family is very much into juicing and you just can’t get the right texture with most blenders. This one is perfect, very powerful and holds 1.4L
Khaled E. –
Shipping was a little longer but I was told about this shortly after I made the purchase. My wife was really happy when it arrived since she loves to cook and was actively looking for a blender. This is the best blender you can get by far
Kelly C. –
This blender is great! The price is insane!! It’s very powerful and makes very smooth smoothies! It’s a little loud but it’s a blender so makes sense!
Richard A. –
super achat!
Gina L. –
what a deal! Got the vitamix yesterday! worth the wait already being put to good use